Integrated with cTrader Live Chat
Blinger.io is an omnichannel messaging platform. Businesses who are using the Blinger.io solution are able to manage different messaging applications such as Skype and Telegram, social networks such as Twitter, emails, website live chat and now the cTrader platform, all from a single application. Currently, not many brokers offer the cTrader Live Chat feature which lets you talk to your broker from the trading platform. Brokers already offer dozens of channels for their clients to contact them. With this strategic integration, I think we can expect more brokers to start offering Live Chat inside of cTrader.
Blinger.io is Popular with Forex Brokers
Blinger.io is already well established within the forex market. Brokers using the solution include FxPro, Exness and RoboForex. The main benefit for forex brokers to use Blinger.io is that it combines the most popular messaging apps and social networks. This allows brokers to manage all conversations in one interface. This greatly improves their customer support and provides traders with their preferred channel of communication.
cTrader Official Statement
According to the statement, this latest development of cTrader falls within its well-known Traders First™ approach, which benefits both traders and brokers by providing everything traders need in one space.
Evgeny Besschastnov, the CEO at Blinger.io, commented: “We are thrilled to cooperate with Spotware on the inclusion of cTrader Live Chat in the mix of messaging channels available in Blinger.io! It’s our next conscious step in fintech industry, which aims at providing cTrader platform users with a convenient solution for customer support, combining the benefits of cTrader Live Chat, messaging apps and social networks.”
Alexander Geralis, the Business Development Manager at Spotware, commented: “In such a dynamic market like Forex, excellent customer support is a must for any broker. cTrader has already been offering a Live Chat add-on feature to its brokers. Thanks to the Blinger.io integration, in addition to cTrader Live Chat, brokers can consolidate their communications into one platform. Moreover, brokers will never feel the strain of adding another custom support touchpoint, thus supporting the adoption of the cTrader Live Chat feature. This
is a great competitive advantage for our clients.”
cTrader Live Chat
cTrader has its own native add-on Live Chat feature for traders to communicate with their broker within the platform. The integration with Blinger.io will allow cTrader Live Chat to become one of its channels. So brokers will be able to engage with their clients with cTrader Live Chat directly from the Blinger.io interface. Traders get the major advantage of contacting their broker from inside cTrader. The trading platform is where most trading questions and queries are likely to arise.